Shipping Policy
At Colin’s Sash Windows, we pride ourselves on delivering high-quality, made-to-measure windows and doors. Please review our shipping policy for details on delivery times and processes.
Shipping Methods and Costs
As all our products are custom-made, shipping costs are calculated based on the size, weight, and destination of the order.
Exact shipping fees will be displayed at checkout.
Delivery Times
Delivery times vary depending on the product type, as all items are manufactured to your specific requirements. Below is an approximate guide to our delivery timelines:
uPVC Sash Windows: Approximately 3 weeks from order confirmation.
Steel Doors: Approximately 10 weeks from order confirmation.
Please note that these times are estimates and may vary depending on production schedules, seasonal demand, or other factors.
We will provide a more accurate delivery timeframe once your order is confirmed.
Order Processing
Production begins immediately upon order confirmation and receipt of all necessary measurements.
You will receive a confirmation email with details about the estimated delivery date and shipping updates.
Tracking Your Order
Our products are delivered on trucks direct from the factory so we don’t have tracking numbers. We will give you the expected day of arrival as soon as we have it. The driver will call you prior to arriving.
Delivery Locations
We deliver to most addresses within UK mainland except remote areas.
If you require international delivery, please contact us directly to discuss options.
Important Notes
Delays: While we strive to meet our delivery estimates, unforeseen circumstances such as supply chain issues or transportation delays may occur. In such cases, we will notify you promptly.
Receiving Your Order: Please ensure someone is available to accept the delivery. Large items may require additional handling or assistance.
Returns and Refunds
Due to the custom nature of our products, returns are not accepted unless the item arrives damaged or does not match the agreed specifications. Please see our Returns Policy for more details.
Contact Us
For any questions about your order or delivery, please contact us:
Phone: 01525 552131
Thank you for choosing Colin’s Sash Windows. We appreciate your business and look forward to delivering products tailored to your exact specifications.
Returns Policy
At Colin’s Sash Windows, we specialise in making high-quality, made-to-measure windows and doors tailored to your specific requirements. Due to the bespoke nature of our products, our returns policy is as follows:
Non-Returnable Products
All our products are custom-made based on the precise measurements and specifications provided by you. As such, we cannot accept returns or offer refunds for items unless they are defective or do not conform to the agreed specifications.
Damaged or Defective Products
We strive to ensure that your order arrives in perfect condition. However, if you receive a product that is damaged or defective, please follow these steps:
Inspect Upon Delivery: Examine all items upon receipt. If you notice any damage, inform the delivery personnel and document the issue.
Report Issues Promptly: Contact us by email to sales@colinssashwindows.co.uk within 48 hours of delivery to report any damage or defects. Please provide:
Your order number.
A detailed description of the issue.
Clear photographs of the damage or defect.
Resolution: Upon receiving your report, we will assess the situation and determine the appropriate course of action, which may include:
Repairing the damaged product.
Replacing the defective product.
Offering a partial or full refund if repair or replacement is not feasible.
Incorrect Measurements
Providing accurate measurements is crucial. We are not responsible for issues arising from incorrect measurements supplied by the customer.
If you require assistance with measuring, please contact us before placing your order.
Contact Us
For any questions or concerns regarding returns, repairs, or other issues, please reach out to us:
Phone: 01525 552131
We are dedicated to ensuring your satisfaction and will address any issues promptly and professionally. Thank you for choosing Colin’s Sash Windows.
